Frequently asked questions

Where do I start?

Use Ask to frame a decision, or Browse to find companies. Providers start with their company and catalog.

Is an invitation required?

Access may require a code. Use the request-access link if you have none. Email verification or organization sign-in may also be required. See signing in.

Does a match or badge mean approval?

No. Fit is relevance; evidence status has a separate meaning. Neither guarantees compliance or performance. See trust and verification.

Where did my saved work go?

Open Saved, select the correct tab, workspace and project, and check whether it is archived. A load error is not an empty list.

Can I collaborate?

Manage workspace/company membership in Organization; project owners manage project access separately. A project invitee needs an existing account.

Why are some figures missing?

Missing evidence, a service failure, untracked activity and measured zero are different states. See progress and Portfolio.

How do I manage payment or privacy?

See billing and privacy. For sign-in trouble, see recovery. This help site and the app support English, Japanese, German, French, Italian and Norwegian.