Frequently asked questions

What is VerityBase?

A sustainability intelligence platform that connects Seekers working to improve their sustainability with Providers who offer credible solutions.

Is VerityBase a marketplace?

No — it's an intelligence and matching platform. You use it to discover, evaluate, and shortlist credible solutions; you then engage the provider directly.

How do I create an account?

On the sign-in page, choose Create an account — sign up with your work email and a password, or continue with Google. See Signing in.

I forgot my password — what now?

Use Forgot password? on the sign-in page and we'll email you a link to set a new one. Locked out of everything? Locked out? Ways back in walks through every option.

Can I sign in without a password?

Yes — three ways: a passkey (your device's fingerprint, face, or screen lock), a one-time email sign-in link, or Continue with Google.

How do I invite a teammate?

Seekers invite colleagues to the shared workspace from Organization settings; Providers invite from their company's Team page. The invitee gets an email with a link to set their password — see Joining by invitation.

How do I contact a provider?

Use Contact on a solution or company page. The conversation lives in My inquiries in your workspace — you'll be notified when the provider replies.

Who else can see my workspace?

The members of your organization share it. See who's a member — and, if you're an owner, manage roles — in Organization settings. More in Account & settings.

What do the trust labels mean?

Each claim and match shows how well it's verified. See Trust & verification.

How does matching work?

VerityBase uses AI-assisted matching to rank Providers and solutions against what a Seeker describes. Trust labels keep unverifiable claims from outranking honest ones.

What languages does the app support?

The VerityBase app is available in English, Japanese, German, French, Italian, and Norwegian — switch with the language icon in the header. This help site is available in the same languages.

How do I get help?

Signed in? Use Submit a ticket under Support in the sidebar. Otherwise, email us — see Get help.