Locked out? Ways back in

Can't sign in? Work through these in order — most lockouts end at step 1 or 2.

1. Reset your password

Choose Forgot password? on the sign-in page, enter your email, and follow the emailed link to set a new password. Full steps in Email & password.

2. Use a one-time sign-in link

If you can read your email, you can get in: enter your email on the sign-in page and choose Email me a sign-in link. See Email sign-in link.

3. Signed up with Google?

If you created your account with Continue with Google, use that button — there may be no VerityBase password to reset. See Sign in with Google.

4. Use a recovery code

Recovery codes are one-time backup codes for when nothing else works — for example, you've lost the device that held your passkey and can't receive email.

Set them up ahead of time (while signed in):

1. Open My profile → Security → Recovery codes.
2. Choose Generate recovery codes. You get a set of one-time codes, shown once — Copy or Download them and store them somewhere safe (your password manager is ideal).
3. Regenerate codes replaces the old set — earlier codes stop working.

To sign in with one: on the sign-in page choose Use a recovery code (under "Can't access your account?"), enter your email and one unused code. Each code works exactly once, so once you're in, take a moment to re-secure your account — reset your password or add a new passkey.

5. Contact us

Still locked out? Get in touch from any email address — include your organization name and the email your account uses, and we'll sort it out.